drive operational efficiency

Better for shoppers. Easier on support teams.

Contain support costs with self-service claim resolution, integrated fraud mitigation, and proactive order updates.

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Provide maximum value for minimal effort.

Extend Shopper Intelligence dynamically adjusts perks and policies based on customer value and risk, rewarding high-value shoppers and limiting abuse.

Return History
Account Age
Payment Methods
Membership Status
Login Location
Claim History
Order Value
Origin Scan
Claim Frequency
Return Reason
Time of Purchase
Referral Source
Email Address
Purchase Frequency
Fraud Risk
# of claims filed
Exception Status
Shipping Address
Carrier Scan
Coupon Usage
Visual Proof of Delivery
Billing Address
Destination Scan
Suspicious Payments
Undelivered Scan
Return Method
Return History
Account Age
Payment Methods
Membership Status
Login Location
Claim History
Order Value
Origin Scan
Claim Frequency
Return Reason
Time of Purchase
Referral Source
Email Address
Purchase Frequency
Fraud Risk
# of claims filed
Exception Status
Shipping Address
Carrier Scan
Coupon Usage
Visual Proof of Delivery
Billing Address
Destination Scan
Suspicious Payments
Undelivered Scan
Return Method
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return History
# of claims filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Membership Status
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Carrier Scan
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scan
Coupon Usage
Return Method
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return History
# of claims filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Membership Status
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Carrier Scan
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scan
Coupon Usage
Return Method
Time of Purchase
Order Value
Account Age
Return Reason
Payment Methods
Login Location
Origin Scan
Claim History
Return History
Purchase Frequency
Undelivered Scan
# of claims filed
Billing Address
Claim Frequency
Referral Source
Suspicious Payments
Fraud Risk
Exception Status
Shipping Address
Coupon Usage
Carrier Scan
Email Address
Return Method
Membership Status
Visual Proof of Delivery
Destination Scan
Time of Purchase
Order Value
Account Age
Return Reason
Payment Methods
Login Location
Origin Scan
Claim History
Return History
Purchase Frequency
Undelivered Scan
# of claims filed
Billing Address
Claim Frequency
Referral Source
Suspicious Payments
Fraud Risk
Exception Status
Shipping Address
Coupon Usage
Carrier Scan
Email Address
Return Method
Membership Status
Visual Proof of Delivery
Destination Scan
insight
Claims initiated with known fraudulent emails rose 12% last quarter.
Require high-risk shoppers to upload a photo for AI-powered verification.

A smarter approach to growth.

Extend Shopper Intelligence helps you drive operational efficiency at scale.

Learn more about Shopper Intelligence

Delivery for the digital age.

Streamline customer delivery while reducing support workload and lowering costs.

Learn more about Delivery
Shipping Protection

Offload the liability and handling of claims related to lost, stolen, or damaged deliveries.

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Tracking

Reduce WISMO tickets with proactive emails, SMS notifications, and branded order tracking pages.

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Automated Claims

Offer 24/7 self-service claim filing that’s streamlined for high LTV customers and adds hurdles for would-be fraudsters.

Learn more

Rethink your returns strategy.

Automate returns and exchanges with built-in abuse detection, personalized policies, and incentivized exchanges.

Learn more about Returns
drive operational efficiency

A solution that scales.

Learn how Extend Shopper Operations can help you reduce risk, boost loyalty, and pad margins.

Schedule a Demo

No dev team? No problem.

We make it easy to get started. Seamlessly integrate using our robust APIs or commerce platform integrations like Shopify, BigCommerce, and more.

API Reference
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Ready to get started?

Schedule a Demo

Ready to get started?

Schedule a Demo